Privacy Policy
Last Updated: June 2025
At Tickoo ("we", "us"), we respect your privacy. This policy explains how we collect, use, and protect your personal information when you use our platform at tickoo.top.
#1. Information We Collect
We collect information to provide and improve our services:
- Account Information: Name, email, phone when you register
- Payment Details: Processed securely by Paystack (we don't store card numbers)
- Event Data: Tickets purchased, events attended
- Technical Information: IP address, device type, browser
- Usage Data: Pages visited, features used
#2. How We Use Your Information
We use your data to:
- Process ticket purchases and manage events
- Verify identity and prevent fraud
- Provide customer support
- Improve our platform and services
- Send service-related communications
- Comply with legal obligations
We never sell your personal data to third parties.
#3. Data Sharing
We only share information when necessary:
- Event Organizers: Name and contact details for event management
- Payment Processors: Paystack receives payment information
- Legal Requirements: When required by Kenyan law
We require all third parties to respect your privacy and protect your data.
#4. Data Security
We implement robust security measures:
- SSL encryption for all data transmissions
- Regular security audits
- Limited employee access to sensitive data
- Secure server infrastructure
Despite our measures, no internet transmission is 100% secure. We cannot guarantee absolute security.
#5. Data Retention
We retain your information only as long as necessary:
- Account data: Until you request deletion
- Transaction records: 5 years for legal compliance
- Event attendance: 3 years unless otherwise required
#6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Delete your account and personal data
- Object to certain processing
- Receive your data in a portable format
To exercise these rights, contact us at privacy@tickoo.top.
#7. Cookies & Tracking
We use cookies to:
- Authenticate users and maintain sessions
- Analyze platform usage
- Remember preferences
You can control cookies through your browser settings, but this may affect functionality.
#8. Children's Privacy
Our platform is not intended for children under 16. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.
#9. Policy Changes
We may update this policy. We'll notify you of significant changes via email or platform notice. Continued use after changes constitutes acceptance.
#10. Contact Us
For privacy-related inquiries:
Email: privacy@tickoo.top
Phone: 0115256304
Data Protection Officer: Simon Wachira